How the Help Center Works

Requests For Help

Requests for help are received in the Christian Services Help Center either directly from a person in need or by a local church or agency that would like to refer a person in need.

Assessing the Needs

Trained volunteers from Christian Services congregations talk to the people requesting help to determine legitimacy and extent of the support needed. Volunteers also work to discover any deeper issues fueling the crisis. The volunteers and Christian Services staff determines what assistance the person has already received from agencies or churches and ensures the need is manageable and specific.

The Helping Church

Christian Services aims to serve responsibly. Therefore, if the need is manageable and specific but cannot be met by area agencies, Christian Services connects the person to the most appropriate church ministry or network church to meet the need.


Christian Services receives feedback from the ministry contact as well as the person/family that received assistance to ensure the helping experience achieved its goal.

Help Center

Help Center Hours:

Monday – Thursday: 9 AM – 3 PM

The Christian Services Help Center is the churches’ Help Center, developed by local churches for local churches. It is the place where the needs of people in our community can be heard. Dedicated church volunteers answer the help line phones, listen compassionately to each caller, verify information and connect them with the appropriate church or community resource.

Through the Help Center, Christian Services also identifies gaps in services and resources in the community. Christian Services help churches develop ministries to “fill in the gaps” not being met by other agencies or organizations. For more information about Church Ministries that have been developed to meet gap needs and how you can help click here.

How the Help Center Works

Christian Services P.O. Box 22112, Lansing, MI 48909-2112